Content design/UX writing
Examples of work I did on content patterns and establishing processes for working on in-product copy.
Shows examples of guided walkthroughs, giving users a tour of features in a development environment.
Here are samples of specs for in-product content. These were all final specs that were the basis for development.
Here are a set of prototypes I worked on for user tests. These were all built with Axure RP.
I designed and developed a feedback mechanism for help topics. Readers could choose a rating plus provide questions or comments on a feedback form.
Here are examples of help/documentation redesign projects, where I worked on the planning, design, development, and deployment for user guides, a help menu, and documentation wikis.
These are all links to examples, plus writing samples, from work I’ve done on user guides, API guides, and documentation for products.
I was an inventor on this patent that came from work at IBM to add a discussion forum feature for users.
Presentations from speaking engagements at customer and industry conferences.
Examples of technical marketing articles, interviews, tips, and white papers.
About this site
Read about how I used GitHub Pages, Jekyll themes, and markdown files to design and publish this portfolio.