Examples of work I did on content patterns and establishing processes for working on in-product copy.

Shows examples of guided walkthroughs, giving users a tour of features in a development environment.

Here are samples of specs for in-product content. These were all final specs that were the basis for development.

Here are a set of prototypes I worked on for user tests. These were all built with Axure RP.

I designed and developed a feedback mechanism for help topics. Readers could choose a rating plus provide questions or comments on a feedback form.

Here are examples of help/documentation redesign projects, where I worked on the planning, design, development, and deployment for user guides, a help menu, and documentation wikis.

Examples of release notes projects I worked on at Quick Base and IBM. Samples include monthly blog-style release notes and compilations for major releases.

These are all links to examples, plus writing samples, from work I’ve done on user guides, API guides, and documentation for products.

I was an inventor on this patent that came from work at IBM to add a discussion forum feature for users.

Presentations from speaking engagements at customer and industry conferences.

Examples of technical marketing articles, interviews, tips, and white papers.

Read about how I used GitHub Pages, Jekyll themes, and markdown files to design and publish this portfolio.