Content design/UX writing
Content patterns/process
Examples of work I did on content patterns and establishing processes for working on in-product copy.
Guided walkthrough examples
Shows examples of guided walkthroughs, giving users a tour of features in a development environment.
In-product content specs
Here are samples of specs for in-product content. These were all final specs that were the basis for development.
Prototypes for user testing
Here are a set of prototypes I worked on for user tests. These were all built with Axure RP.
Documentation
Help feedback
I designed and developed a feedback mechanism for help topics. Readers could choose a rating plus provide questions or comments on a feedback form.
Help redesign projects
Here are examples of help/documentation redesign projects, where I worked on the planning, design, development, and deployment for user guides, a help menu, and documentation wikis.
Release notes
Examples of release notes projects I worked on at Quick Base and IBM. Samples include monthly blog-style release notes and compilations for major releases.
User guide and API guide content
These are all links to examples, plus writing samples, from work I’ve done on user guides, API guides, and documentation for products.
Patent
Method for tracking responses to a forum topic
I was an inventor on this patent that came from work at IBM to add a discussion forum feature for users.
Presentations
Conference presentations
Presentations from speaking engagements at customer and industry conferences.
Technical marketing
Technical articles and white papers
Examples of technical marketing articles, interviews, tips, and white papers.
About this site
How I built this portfolio
Read about how I used GitHub Pages, Jekyll themes, and markdown files to design and publish this portfolio.